Warranty

Ride on your adventures with absolute confidence, knowing that your bike is protected by a 2-year warranty.

Under the Diodra Warranty, all original bike components are protected against defects in workmanship and materials, guaranteeing alignment with the product description provided in the user manual or advertisements.The 2-year limited warranty covers electronic parts (if applicable) and non-wear and tear components, such as the motor, controller, torque sensor, and battery. Additionally, the frame & fork is covered by a limited warranty for 5 years. All customers will receive support and guidance from our team after their purchase, including spare parts for necessary repairs.

The warranty does not cover normal wear and tear and the following:

  • Damage from accidents, vandalism, or abuse
  • Defects from unauthorized modifications
  • Defects from neglect of battery maintenance
  • Incorrect assembly or installation by the user or by the services
  • Commercial use
  • Extreme or stunt riding
  • Water damage
  • Frame scratches
  • Tire punctures

Unauthorized modifications

Any unauthorized modifications or usage of third-party applications to enhance your bike's performance, such as exceeding the EU's legal limit of 25 km/h for electric assistance, will render the warranty for the motor, torque sensor, battery, and controller null and void. These alterations jeopardize the bike's integrity and safety standards. Regarding the battery, the warranty excludes damages resulting from power surges, the use of improper chargers, improper maintenance, or any other misuse. Additionally, normal wear, water damage, and improper storage (below -20°C or above +45°C) are not covered.

Important Safety Hint

LIKE ANY PHYSICAL ACTIVITY, RIDING A BICYCLE MAY CAUSE MINOR OR MAJOR INJURIES OR DISCOMFORT AND MAY WORSEN OR COMPLICATE UNDERLYING MEDICAL CONDITIONS OR DISEASES. BY CHOOSING TO RIDE A DIODRA BICYCLE, CLIENT ASSUMES ALL RESPONSIBILITIES AND RISKS FOR ALL SUCH INJURIES OR OTHER MEDICAL CONDITIONS. CLIENT RECOGNISES THAT OPERATING THE BICYCLE HAS INHERENT RISKS, DANGERS AND HAZARDS, INCLUDING, BUT NOT LIMITED TO, TRAFFIC CONDITIONS, WEATHER CONDITIONS, ROAD AND PAVEMENT CONDITIONS, NATURAL AND UNNATURAL OBJECTS AND OBSTACLES, IMPACT OR COLLISION, AND NEGLIGENCE OF OTHERS.

CLIENT RECOGNISES AND AGREES THAT LIMITS ITS LIABILITY AS PROVIDED IN THIS SECTION. CLIENT SHALL INDEMNIFY AGAINST, AND SHALL HOLD HARMLESS FROM ALL COSTS, EXPENSES, AND LIABILITIES (INCLUDING REASONABLE SOLICITOR’S FEES) FROM ANY CLAIMS BY CLIENT OR ANY THIRD PARTY ARISING OUT OF CLIENT’S USE OF THE BICYCLE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE CLIENT ASSUMES ALL RISK AND LIABILITY FOR ANY AND ALL LOSS, DAMAGE, OR INJURY INCLUDING DEATH TO PERSONS OR PROPERTY OF THE CLIENT OR OTHERS ARISING OUT OF THE BICYCLE POSSESSION, USE, OPERATION, OR CARE AND CONTROL OF THE BICYCLE BY THE CLIENT INCLUDING, BUT NOT LIMITED TO, ALL MEDICAL COSTS AND FINANCIAL AND ECONOMIC LOSSES.