Returns

Bike returns

We want you to truly enjoy your bike. However, if you're having doubts, you have the option to return it within a 14-day period.To be eligible for a return, your item must be in perfect condition: unworn or unused, with tags attached, and in its original packaging. If the bike has been assembled or used, we will charge a 'loss of value' fee of up to €600, since it can no longer be sold as new.You will also need to provide the receipt or proof of purchase. If the original packaging is missing, a replacement can be obtained and send to you for approximately €140. Please note that you will be responsible for the delivery cost of returning the product(s) for personal reasons. Depending on the return method, you may either pay for the return delivery yourself or we can pre-pay and deduct the cost from your reimbursement.

Accessories returns

Products such as accessories or spare parts can be returned within 14 days of delivery if purchased from our website, as long as they remain unused, in their original sealed packaging, and in resalable condition.Refunds for purchases will be issued back to the original payment method exclusively.